| 24/7
Live Answering Service |
|
Mid-State
Communications answers your calls with your business name, just as
if we were in your office. Our professional operators will
take messages and give out information to your clients and other
callers when you're short-staffed, during lunches or meetings, after
hours, or 24 hours a day.
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| Web
Based Scheduling/Calendars |
|
Mid-State
Communications offers you a WEB-enabled appointment calendar.
We can answer your phone and book appointments when you can't.
Your calls can be forwarded to our call center and we will answer
the phone the way you would.
We can book appointments on your
calendar and send you and the customer a confirmation email.
If the caller wants to leave a message, we'll place it in an email
and send it to you. If needed, we can send an email reminder(s)
to all parties involved whenever you want.
You can access your messages and
work with your calendar anytime you want from your office or from a
Web connected palm pilot, cell phone, or lap top.
|
| Order
Entry |
|
Let Mid-State be your
entire order department. Our Customer Service Representatives
will take product orders, capture credit card information and answer
questions for your callers.
|
| Receptionist
Services |
|
If you are looking for
a reliable and accurate method for processing and tracking
employees' calling out for work, Mid-State Communications' Employee
Reporting Service is the answer.
How does it work?
An employee calls in to say he or
she will be late for or absent from work. Our Customer Service
Representative answers in your company name and gathers the specific
information you need (employee name, shift, reason for absence,
requesting a family medical leave of absence, etc.) Caller ID
inserts the telephone number the employee called from, and the call
is date and time stamped. In fact, the actual conversation is
voice recorded for future reference.
As soon as the call is completed
the "call out" information is faxed, e-mailed, recorded
into voice mail, or dispatched to a shift supervisor. You
determine the delivery method that is best for you.
This service can be extremely
helpful in dealing with employee conflicts. All "call
out" information is documented in our computerized system.
If it becomes necessary we can provide extensive documentation and
an audio copy of the call out conversation with the employee.
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| Event
Registration |
|
Special events or
meetings can mean a sudden influx of calls that interfere with
normal business. Forward your calls or publish a special
number supplied by Mid-State Communications for those calls.
Our Customer Service Representatives will handle the rest.
Your attendees will love the convenience (they can call at any
time), and you will appreciate the accuracy and efficiency.
|
| Wedding
RSVP's |
|
Many brides and grooms
have discovered how easy, convenient, and accurate it is for their
invited guests to RSVP by simply calling a telephone number.
Mid-State Communications provides local and 800 numbers for guests
to call. All calls are answered in the Bride and Groom's
names, and guest responses can be emailed or faxed on a daily basis.
Responses are also available for down loading into any wedding
planner. Our RSVP service will cost less than purchasing the
traditional response cards and return postage.
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| Voice
Mail |
|
Voice Mail is
available separately or as a perfect add-on to live answering.
You can use voice mail to screen your calls and provide callers with
immediate, critical information - but still give them access to one
of our professional operators. Voice Mail can also be used as
a privacy option to leave a message, after a live answer by one of
our customer service representatives. |
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